Terms & Conditions

1. Prices: are ex works excluding VAT. Orders are accepted at current prices but under exceptional circumstances may be subject to revision before delivery. Under such circumstances the customer will be given the option to accept the new price or cancel within 7 days of receiving notice of the new price.

2. Settlement: shall on invoice to approved accounts (unless payment for goods previously supplied is overdue) otherwise payment shall be before dispatch or by arrangement on invoice – subject to status.

3. Delivery: the delivery time quoted is from receipt of order or approval of our artwork where applicable and may be subject to delay beyond our control. Time shall not be of the essence and the purchaser shall not be entitled to claim compensation or damages as a result of delay in delivery.

4. Cancellation: may be made with written consent on terms that indemnify R&R Business Gifts Ltd against losses.

5. Ownership: of goods shall not pass to the buyer until all sums owing in respect of any have been paid.

6. Risk: shall pass to the buyer on delivery to the address stated on the order.

7. Loss or Damage: must be notified to R&R Business Gifts Ltd in writing within four days of the delivery date. R&R Business Gifts Ltd does not accept any liability for items lost or damaged in transit when delivered via a third party carrier.

8. Design and Specification: may be subject to alteration without notice. It is assumed that goods specified by the customer are sufficient and suitable for the purpose for which the goods were ordered.

9. Samples: where samples are supplied these may be charged with placement of the first order.

10. Artwork: must be approved by the customer before printing. Where so approved any further changes may be charged for accordingly. R&R Business Gifts Ltd does not accept liability for errors, howsoever caused, which are evident in any proof and not indicated by the client at the proof approval stage. Clients are liable for all relevant costs incurred in correcting such mistakes once the proof has been approved.

11. Warranty and Guarantee: any period and terms and conditions are limited to that provided to R&R Business Gifts Ltd by their supplier(s) for the particular goods ordered and shall be passed onto the customer. No liability will be accepted by R&R Business Gifts Ltd for consequential loss or damage or any other expenses resulting.

12. Export: orders must be accompanied by reference to a UK bank or suitable organisation prepared to accept payment responsibility upon presentation of our invoice and shipping document.

13. Laws: Laws of England and Wales shall apply to all contracts.

14. Surcharges: R&R Business Gifts Ltd reserves the right to place a 2.0% surcharge on any account settled by Credit/Charge card. Overdue accounts will be charged interest at 2.5% above the prevailing base rate per month or part thereof.

15. Returns: all returns must be agreed with R&R Business Gifts Ltd in writing and be registered under its returns procedure. R&R Business Gifts Ltd reserves the right to reject goods arriving at its premises that are not so recorded or clearly marked with the correct returns number. Returns will be subject to a handling fee.

16. Published Specifications and Data: every effort has been made to ensure the accuracy of data published by R&R Business Gifts Ltd. However R&R Business Gifts Ltd does not accept liability for loss, damage or injury resulting from any error or omission in its published specifications. As part of the R&R Business Gifts Ltd policy of continuous product improvement R&R Business Gifts Ltd reserves the right to change designs and specifications without notice. R&R Business Gifts Ltd therefore recommends that customers verify all published data together with future availability with each enquiry and order.

17. Under/Over Supply: for some promotional items the final delivered quantity may be within +/-5% of the ordered quantity. Clients are advised to verify this and adjust the quantity ordered to compensate if required.